Refund & Return Policy
We Value Your Trust and Satisfaction
Refund & Return Policy
We Value Your Trust and Satisfaction
This policy outlines how refunds and returns are handled for services and transactions made through Taskora.lk.
Eligibility for Refunds
- Refunds are only applicable for projects where no deliverables have been provided or in cases of verified non-performance by the freelancer.
- Clients must request a refund within 7 days of project cancellation or dispute resolution.
Non-Refundable Situations
- Partial or fully completed work that was already approved by the client.
- Disputes resolved in favor of the freelancer.
- Situations where communication was unclear or no mutual agreement was established.
Refund Process
- Submit a refund request through the support center or dispute portal.
- Our team will review the case within 3–5 business days.
- Approved refunds will be processed to the original payment method within 7–10 working days.
Milestone-Based Projects
- For projects divided into milestones, refunds will only be applicable for the current or upcoming unpaid milestone.
- Completed and approved milestones are not eligible for refunds.
Service Fees
Platform service fees charged by Taskora are non-refundable unless the full project was canceled and no work was initiated.
Returns on Digital Services
- Since Taskora facilitates digital freelance services, there are no physical returns.
- However, clients may request revision or rework if deliverables are incomplete, defective, or not as agreed.
Dispute Resolution Support
If you're unhappy with the outcome of a project, please open a dispute through your dashboard. Taskora’s support team will mediate and help find a fair resolution.